FAQs
Q: What areas do you cover?
We offer pre-booked private taxi services in Glasgow and the surrounding areas, including Newton Mearns, Hamilton, Motherwell, Paisley, Kirkintilloch, East Kilbride, Wishaw, Cumbernauld, Coatbridge, and Clydebank. We also provide transport to and from Edinburgh.
Additionally, we offer airport transfers to and from all airports across Scotland and selected locations throughout the UK.
If your pick-up or drop-off location is not listed, please contact us by phone or email. Let us know your travel details, and we will confirm availability and provide you with a quote for the journey.
For more information about the areas we serve, visit our Area Coverage page.
Q: Are your prices per car or per person?
Our prices are per vehicle, not per person. Our prices may vary depending on the class and type of vehicle also on the distance of your trip. Please note that our prices are fixed with no hidden fees. The price quoted at the time of booking will not change.
Q: How much luggage can I take?
The amount of luggage you can take is as follows:
Saloon taxi: The cabs can comfortably accommodate up to 3 passengers with 3 suitcases (20kg max); 4 passengers plus hand luggage.
Estate taxi: The cabs can comfortably accommodate up to 4 passengers with 4 suitcases (20kg max).
6 Seater: The cabs can comfortably accommodate up to 5 passengers with 2 suitcases (20kg max); 6 passengers plus hand luggage.
When booking, please include all suitcases and hand luggage. If you are bringing larger items, such as a pushchair, golf clubs or sports equipment, please let us know in advance so we can help you choose a suitable vehicle.
Q: How do I know my booking has been accepted?
Once you complete your booking, you will receive a confirmation by text message and email.
You will also receive a booking reference number. Please quote your booking reference number when contacting us about your reservation, for example, to change the pick up time or location, notify us that your flight is arriving earlier or later than scheduled, or request a cancellation.
If you have not received a booking confirmation, please check your spam or junk mail folder. If you still cannot find it, please call or email us to check the status of your booking.
Q; What if I cannot locate my driver?
If you cannot find your driver, please contact them directly using the contact details you receive after making your booking. If you are unable to reach the driver, please call 0141 255 2657 or send us an email. Please provide your booking reference number so we can assist you.
If you have any questions or are unsure about the meeting point, you can also contact the driver before the trip to confirm the exact location.
For airport pickups, the driver will collect you from the designated passenger pickup area, unless you have requested our meet and greet service. If you would like this option for your airport transfer, please request it when making your booking or contact us in advance to arrange it.
For pickups from a specific address, the driver will wait outside the entrance. If there are parking restrictions, the driver will wait at the nearest available parking spot to your pick up address.
Q: What if I wish to cancel and want a refund?
If you wish to cancel your booking, please call or email us and provide your booking reference number. This will help us find your reservation and arrange the cancellation and your full refund. Please contact us as soon as you know you no longer need your taxi transfer.
Q: Will I be charged extra if my flight is delayed?
As a professional company we keep track of all the flights in real time and your driver will be notified ASAP if there is a delay on your flight.
Please provide your flight number when booking an airport transfer so that we can monitor your arrival. If your flight number changes, please contact us with the updated details and your booking number.
Q: How early do I need to book?
We highly recommend to make your booking as early as possible.
Pre-booking a taxi transfer offers you a wider range of available vehicles, an advantage during busy periods or when you need a larger car to accommodate more passengers and luggage.
Planning ahead also provides peace of mind, especially when arranging airport transfers. This gives you plenty of time to organise your journey, receive your driver’s contact details and speak with them if you have any questions about your pickup.
If you need an airport transfer or a last-minute taxi, please contact us to check availability.